Privacy policy

Privacy Policy – Polar Avenue

Last updated: [insert date]

Polar Avenue (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Personal Data We Collect

When you use our website or place an order, we may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely via third-party payment providers)

  • IP address

  • Order history

  • Device and browser information

We only collect data that is necessary to provide our services.

2. How We Use Your Personal Data

We use your information to:

  • Process and fulfill orders

  • Communicate about your order or account

  • Provide customer support

  • Improve our website and services

  • Comply with legal obligations

  • Prevent fraud and abuse

Your data is never sold.

3. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Performance of a contract (processing orders)

  • Legal obligations (tax and accounting requirements)

  • Legitimate interests (business operations and security)

  • Your consent (marketing emails, if applicable)

4. Sharing Your Information

We only share personal data with trusted third parties when necessary, such as:

  • Payment providers

  • Shipping carriers

  • Website hosting services

  • Accounting or administrative services

All partners are GDPR-compliant and only receive the data required to perform their services.

5. Data Retention

We retain personal data only as long as necessary:

  • Order and invoice data: according to legal tax requirements

  • Customer communication: as needed for support purposes

  • Marketing data: until consent is withdrawn

6. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, contact us.

7. Cookies

Our website uses cookies to improve user experience and analyze traffic. You may disable cookies through your browser settings. Some site functionality may be affected.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

9. Complaints

If you believe your data is being handled improperly, you have the right to file a complaint with your local data protection authority.

We encourage you to contact us first so we can resolve any concerns.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.