Shipping policy
Order Processing
Orders are typically processed and dispatched within 2–4 business days after payment has been successfully received.
Please note that processing times may vary during peak periods, promotions, holidays, or due to unforeseen circumstances.
Delivery Times
Estimated delivery time after dispatch is generally 7–12 business days.
Delivery times are estimates only and may vary depending on:
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Carrier performance
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Customs processing
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High-demand periods
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Weather conditions
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Public holidays
Polar Avenue does not guarantee delivery dates.
Shipping Confirmation
Once your order has been shipped, you may receive a confirmation email with tracking information (where available).
Delays
Polar Avenue is not responsible for delays caused by shipping carriers, customs authorities, or external factors beyond our control.
During busy periods, deliveries may take longer than usual.
Incorrect Address
Customers are responsible for providing accurate shipping information. Polar Avenue is not liable for orders lost or delayed due to incorrect or incomplete address details provided by the customer.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us so we can assist with an investigation through the carrier. Resolution times depend on the shipping provider.
